Legal & Policies
Site Publisher
Orange Peel
Name: Manuel PROQUIN – microentrepreneur
Adress: 30 ter rue de la Frosnière, 44119 Treillières, FRANCE
SIREN number: 837806751
VAT not applicable, article 293 B of the French General Tax Code.
Email: letspeel@orangepeel.fr
Website Hosting
Hostinger International Ltd.
Address: 61 Lordou Vironos Street, 6023 Larnaca, Cyprus
Phone: +370 645 03378
Website: https://www.hostinger.com
Regulated Activity
Orange Peel does not carry out any regulated activity requiring prior authorization.
1. Who We Are
Our website address is: https://orangepeel.fr.
Orange Peel is a French microenterprise offering premium-quality, environmentally-friendly products, including custom-made items in collaboration with local artisans.
2. Data Collection
We collect personal data only when you interact with us via the checkout process or the “Contact Us” form. This includes the following:
- Contact Information: When you submit an inquiry or make a purchase, we collect your name, email address, shipping address, and payment information.
- Transactional Information: We store information related to your orders for the purpose of fulfilling and processing payments. This data includes details like products purchased and transaction history.
Please note: We do not create user accounts on our website. All data is collected solely for the purpose of processing your orders and inquiries.
3. Cookies
Our website uses cookies essential for basic website functionality, including those necessary for processing purchases. These cookies do not track personal information or create a user account, and are solely used for maintaining the session during checkout.
Cookies include:
- Essential cookies: Used for functionalities like maintaining items in the cart during the checkout process.
- Session cookies: Necessary for processing transactions. These cookies are temporary and are discarded once the browser is closed.
By using this website, you consent to the use of cookies that are necessary for the site’s operation. You may adjust your browser settings to block or delete cookies, but this may affect your experience on the site.
4. Data Retention
We retain personal data related to your transactions (invoices and order details) for a period of 6 years, as required by French law for accounting purposes.
For users who contact us via the “Contact Us” form, their data will be retained only for as long as necessary to process the inquiry.
5. Your Rights Over Your Data
- Access: You have the right to request a copy of the personal data we hold about you.
- Rectification: You have the right to request the correction of inaccurate data.
- Erasure: You have the right to request the deletion of your personal data, except in cases where we are required to retain it for legal or accounting reasons.
- Objection: You can object to the processing of your personal data in certain circumstances (e.g., marketing communications).
6. How We Use Your Data
7. Third-Party Services
- Payment Processing: Payments are processed via WooPaiement, which uses Stripe as the payment provider. Stripe may share information necessary to process payments with other payment providers based on your selection.
- Manufacturer Partner (Tunetoo): We share your order information with our manufacturing partner Tunetoo via a secure API connection to ensure the processing and shipment of your order.
We do not use third-party tracking services like Google Analytics, and no external marketing is done on this site. We do not collect data for advertising purposes, nor do we use embedded content from other websites.
8. Data Transfers Outside the European Union
9. Spam Detection
We do not actively transfer personal data outside of the European Union. However, some services we use, such as Stripe, may involve the transfer of data to servers located outside the EU. In such cases, we ensure that the data transfer is carried out in compliance with the GDPR.
10. Changes to This Policy
We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
11. Contact Information
1. Scope and Legal Information
These General Terms and Conditions of Sale (GTC) apply exclusively to non-professional consumers purchasing from the website https://orangepeel.fr, operated by the microenterprise Orange Peel, managed by Manuel PROQUIN, located at 30 ter rue de la Frosnière, 44119 Treillières, France – SIREN 837 806 751.
The website uses WordPress and WooCommerce, with WooPaiement (Stripe) for card payments and SwissBitcoinPay for Bitcoin transactions. Orders are sent via API to Tunetoo, our French manufacturing partner, for on-demand production and shipping.
These Terms are available in English and the contract is concluded in English. Any exception requires prior written consent from Orange Peel.
2. Products
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Personalized products, such as custom apparel, made to order.
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Non-personalized products, such as books and educational materials.
Descriptions are provided with care. Due to the production process, minor variations may occur.
3. Prices
All prices are displayed in euros (€), including all taxes. VAT is not applicable (Article 293 B of the French General Tax Code). Shipping fees are calculated at checkout.
Orange Peel may update prices at any time; however, the price applicable is that confirmed during the order process.
4. Payment Methods
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Credit/debit cards via WooPaiement (Stripe)
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Bitcoin (BTC) via Swiss Bitcoin Pay, using either Lightning or on-chain transactions
Orders are confirmed only after full payment.
Bitcoin Payments:-
Invoice validity: Bitcoin invoices are valid for 10 minutes due to exchange rate volatility. If unpaid in time, they may expire and must be regenerated manually.
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On-chain accuracy: You must send the exact amount to the exact address shown. Underpayments will not be processed. Overpayments are accepted but not refunded automatically.
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Late payments: If a transaction is made after the invoice expired, processing is not guaranteed. Contact us with your transaction ID.
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Unique addresses: Each payment address is linked to a specific order. Never reuse a previous address.
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No automatic refunds: Bitcoin payments are non-refundable by default. Contact us within 48h in case of error; refunds are discretionary and net of network fees.
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Risk disclaimer: Bitcoin payments are irreversible. Orange Peel is not liable for address errors, wrong amounts, or network delays.
5. Formation of the Contract & Confirmation
The contract is formed once payment is confirmed and the buyer receives an order confirmation by email.
Steps in the process:-
Add items to cart
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Validate cart and input required information
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Proceed to secure payment
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Receive confirmation email
Invoices are archived securely in accordance with applicable regulations. No customer account or contractual document is stored beyond what is necessary for billing and legal purposes.
6. Retention of Title
Products remain the property of Orange Peel until full payment is received.
7. Transfer of Risk
The risk is transferred to the buyer upon delivery to the address provided, unless the buyer designates a carrier. Orange Peel is not liable for loss, theft, or damage after delivery.
8. Right of Withdrawal
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Custom-made or personalized products are not eligible for return or withdrawal.
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Non-personalized products (e.g., books) may be returned within 14 days of receipt, without justification or penalty. The product must be returned in original condition and packaging. Return shipping is at the buyer’s expense. Refunds are issued after inspection.
9. Returns and Refunds
Custom products are non-returnable except in cases of:
Production defects
Printing errors
Damage during transport
See our Returns and Refunds Policy and Shipping Policy.
10. Delivery
All items are shipped from France. International buyers are responsible for customs duties or taxes applicable in their country.
See our Returns and Refunds Policy and Shipping Policy.
11. Legal Guarantees
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The legal guarantee of conformity (Art. L.217-3 to L.217-20 of the Consumer Code) – valid for 2 years from delivery.
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The legal guarantee against hidden defects (Art. 1641 to 1649 of the Civil Code) – valid for 2 years from discovery of the defect.
These guarantees apply independently of any commercial warranty.
12. Intellectual Property
All content on the website (texts, images, logos, designs) is the exclusive property of Orange Peel or its partners. Any reproduction or use without prior written authorization is strictly prohibited.
13. Limitation of Liability
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Misuse of products by the customer
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Delays or issues due to carriers or third-party providers
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Production or delivery errors (managed by Tunetoo)
Orange Peel does not directly manufacture the products. Production and fulfillment are handled by Tunetoo, a French company with over 20 years of experience.
14. Customer Service & Complaints
To report a defect or make a complaint, refer to our Returns and Refunds Policy and Shipping Policy for detailed procedures.
Before taking legal action, buyers are encouraged to seek an amicable solution.
15. Personal Data & Privacy
Orange Peel respects your privacy:
No tracking cookies or analytics tools are used.
Data is only collected when strictly necessary for order processing and never sold or transferred to third parties.
See our Privacy Policy for full details.
16. Waste Responsibility – Unique Identifier (IDU)
As Orange Peel does not manufacture the products, it is not subject to the IDU (Article L.541-10 of the French Environmental Code).
These obligations are handled by our manufacturing partner, Tunetoo.
17. Force Majeure
Orange Peel cannot be held liable in cases of force majeure (e.g., natural disaster, strike, internet or provider failure).
18. Modification of Terms
Orange Peel reserves the right to modify these Terms at any time. The version applicable is the one in force at the time of ordering.
19. Gift Cards and Vouchers
Discount codes may be offered during specific campaigns or promotions. The terms and conditions applicable to each code (such as duration, eligible products, or minimum purchase amount) will be specified at the time of the offer. Discount codes cannot be exchanged for cash, and only one code may be used per order unless otherwise stated.
20. Dispute Resolution and Jurisdiction
In the event of a dispute, the buyer should first contact Orange Peel to seek an amicable resolution.
If no agreement is reached, jurisdiction is assigned to the courts of Nantes, France.
In accordance with Article L.616-1 of the French Consumer Code, buyers may also use the European online dispute resolution platform: https://ec.europa.eu/consumers/odr
Returns or Refunds Policy
All our products are custom-made on demand and are considered “personalized items.” As such, they are not eligible for returns or refunds under the right of withdrawal, in accordance with Article L. 221-28 of the French Consumer Code and EU Directive 2011/83/EC.
We do not offer returns or refunds:
- for size-related issues
- for change of mind
- for used, washed, or damaged products
However, if your order arrives damaged, defective, or with a printing issue, please contact us within 20 days of receiving your order.
Order Issues
If you encounter any problem with your order (defect, damage, or misprint), please contact us within 20 days of receiving your order and provide:
A clear description of the issue
Photos showing the problem
Your order number
If your claim is approved, we will reprint and reship your item at no extra cost.
Items sent back without prior approval will not be accepted.
Refunds Process
If your return is accepted and a refund is approved, you will be refunded within 20 days after the item has been received and inspected.
Please be aware that it may take some time for your bank or credit card provider to process and post the refund.
For Bitcoin payments, the reimbursement will be made in euros (EUR) according to the current EUR/BTC exchange rate at the time of the refund.
If more than 30 days have passed since your refund was approved and you have not received it, please contact us.
Lost Packages
If your order is lost during shipment, please contact us within 20 days after the estimated delivery date. After confirmation, we will proceed with a reprint and reshipment at no additional cost.
If the tracking information shows the package as delivered but you have not received it, we recommend:
Checking with neighbors or nearby addresses
Visiting your local post office with your tracking number and ID
Unfortunately, if the delivery is confirmed by the carrier but the package is missing, we cannot offer a free replacement or refund. Any reordering would be at your own discretion and expense.
Returns Due to Incorrect Address or Non-Claimed Packages
If a package is returned to us due to an incorrect address provided at checkout or failure to claim the delivery, reshipping fees will apply.
No refund will be issued for unclaimed or wrongly addressed orders.
Production and Delivery Times
All Orange Peel products are made-to-order and customized: production typically requires 5 to 10 business days after payment validation. However, depending on the size of the order, the complexity of production, or periods of high demand, production times may be longer.
We strive to ship within 5 to 7 business days, but delays may occur depending on production demands or exceptional circumstances. In rare cases, delivery times may exceed 30 days.
Production Details and Shipping Origin
All Orange Peel products are made in France, in a workshop with over 20 years of experience. We take pride in ensuring premium quality, durability, and responsible production. Our materials are carefully selected for their quality and environmental standards, and our processes are designed to minimize environmental impact. Thanks to our local production, we maintain full control over the manufacturing process and guarantee a high standard at every stage.
Orders are shipped directly from France to your address.
Shipping Methods
Orders are shipped via postal services with tracking or via a courier service, depending on the destination and product. A tracking number will be provided as soon as your order is dispatched.
If you are unavailable at the time of delivery, a notice will be left in your mailbox, and you may need to collect your parcel from the local postal office.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery location and the total weight of the items ordered.
Orders delivered outside of France may be subject to customs duties and import taxes determined by your local customs authority. These charges are beyond our control and are the responsibility of the customer. We recommend checking with your local customs office for more information before placing an order.
Order Tracking and Delivery Assistance
Once your order is shipped, you will receive a confirmation email with your tracking number. You can follow the progress of your shipment via the provided tracking link.
If you have not received your order within the estimated delivery time, please take the following steps before contacting us:
Check the tracking link in your confirmation email to verify the status of your package.
Confirm that the shipping address you provided is correct. If you notice an error, please contact us to arrange a reshipment. Reshipping fees will apply.
Check with your local post office or neighbors to see if the package was left with them.
Delivery Issues
If your package is marked as delivered but you have not received it, please:
Check with neighbors or your building manager.
Visit your local post office with the tracking number and an ID.
Please note that if the carrier marks the order as delivered, it is considered proof of delivery. In such cases, Orange Peel cannot be held responsible, and reshipping will be at your expense if needed.
If you do not retrieve your parcel (e.g., due to an incorrect address or non-claim), it will be returned to our partner’s premises. Reshipping can be arranged at your cost.
Lost or Damaged Packages
If your package is lost during transit, or if you encounter any problem with your order (defect, damage, or misprint), please refer to the Refund and Return Policy.